Knowledgebase

*SketchBook Desktop v7: I am unable to sign into SketchBook on Windows

 

For Windows users ONLY: 

When you sign in to SketchBook and see the 'This Program Cannot Display The Webpage' error message, this can indicate you're missing a critical security setting in your Internet Properties. If you are not running Internet Explorer 7 or higher, it is possible that you are affected.

Here's what you can do:

  1. On your machine, go to your Start menu, select Control Panel > Internet Properties.
  2. Tap on the Advanced tab.
  3. Scroll down to the bottom and tap Use TLS 1.0 to add a check and enabled it.

  4. Tap OK.

    NOTE: Before you try installing SketchBook again, if you haven't checked to ensure your computer meets the minimum system requirements, click here to find out. If it doesn't, sadly - you may need to check out this article

After going through this process, meeting or exceeding the minimum system requirements, and reinstalling SketchBook, if you still can't get SketchBook to install, click here, scroll to the bottom of the page, and check out Troubleshooting: Contacting Support.

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Tutorials

*SketchBook Desktop v7: I am unable to sign into SketchBook on Windows

 

For Windows users ONLY: 

When you sign in to SketchBook and see the 'This Program Cannot Display The Webpage' error message, this can indicate you're missing a critical security setting in your Internet Properties. If you are not running Internet Explorer 7 or higher, it is possible that you are affected.

Here's what you can do:

  1. On your machine, go to your Start menu, select Control Panel > Internet Properties.
  2. Tap on the Advanced tab.
  3. Scroll down to the bottom and tap Use TLS 1.0 to add a check and enabled it.

  4. Tap OK.

    NOTE: Before you try installing SketchBook again, if you haven't checked to ensure your computer meets the minimum system requirements, click here to find out. If it doesn't, sadly - you may need to check out this article

After going through this process, meeting or exceeding the minimum system requirements, and reinstalling SketchBook, if you still can't get SketchBook to install, click here, scroll to the bottom of the page, and check out Troubleshooting: Contacting Support.

Was this article helpful?
0 out of 4 found this helpful
Documentation

*SketchBook Desktop v7: I am unable to sign into SketchBook on Windows

 

For Windows users ONLY: 

When you sign in to SketchBook and see the 'This Program Cannot Display The Webpage' error message, this can indicate you're missing a critical security setting in your Internet Properties. If you are not running Internet Explorer 7 or higher, it is possible that you are affected.

Here's what you can do:

  1. On your machine, go to your Start menu, select Control Panel > Internet Properties.
  2. Tap on the Advanced tab.
  3. Scroll down to the bottom and tap Use TLS 1.0 to add a check and enabled it.

  4. Tap OK.

    NOTE: Before you try installing SketchBook again, if you haven't checked to ensure your computer meets the minimum system requirements, click here to find out. If it doesn't, sadly - you may need to check out this article

After going through this process, meeting or exceeding the minimum system requirements, and reinstalling SketchBook, if you still can't get SketchBook to install, click here, scroll to the bottom of the page, and check out Troubleshooting: Contacting Support.

Knowledgebase

*SketchBook Desktop v7: I am unable to sign into SketchBook on Windows

 

For Windows users ONLY: 

When you sign in to SketchBook and see the 'This Program Cannot Display The Webpage' error message, this can indicate you're missing a critical security setting in your Internet Properties. If you are not running Internet Explorer 7 or higher, it is possible that you are affected.

Here's what you can do:

  1. On your machine, go to your Start menu, select Control Panel > Internet Properties.
  2. Tap on the Advanced tab.
  3. Scroll down to the bottom and tap Use TLS 1.0 to add a check and enabled it.

  4. Tap OK.

    NOTE: Before you try installing SketchBook again, if you haven't checked to ensure your computer meets the minimum system requirements, click here to find out. If it doesn't, sadly - you may need to check out this article

After going through this process, meeting or exceeding the minimum system requirements, and reinstalling SketchBook, if you still can't get SketchBook to install, click here, scroll to the bottom of the page, and check out Troubleshooting: Contacting Support.

Was this article helpful?
0 out of 4 found this helpful
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